Returns
Return Policy
If you decide to send back your order for any reason it can be returned within 28 days of the order delivery date for exchange, store credit or refund.
Please contact our customer care office as soon as possible by emailing percossipapi@percossipapi.com and asking for the obligatory Percossi Papi return authorization. We will email you the documents required by our courier and, if you are based outside the EU, by custom offices.
We will collect for free from the same country your order was delivered to.
Shipping is complimentary on all exchanges; however, if you are based outside the EU you will need to pay taxes and duties on this in your own country.
The purchased jewels must be unused, undamaged and returned in its original Percossi Papi packaging.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
If the return package is shipped using a different courier than the one provided, all consequent costs and eventual damage/theft/loss of goods will be the client’s responsibility.
When emailing percossipapi@percossipapi.com please, specify the reason for returning your order.
To ensure your return is covered by our complimentary returns policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs.
We prefer that items are returned to us via our own service so that they are protected and insured
Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear are not considered to be faulty.
In case of faulty or incorrect merchandise please email us a photo to be compared with our photographic support.
Repeated return will be potentially refused at our discretion or lead to the closure of percossipapistore.com account.
We have made every effort to display the colors of our jewels that appear on PercossiPapistore.com as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display the proper color.
Returns that do not meet our policy will not be accepted and will be sent back to the customer.
Your refund will be credited to the original payment method or as store credit to your percossipapistore.com account.
Refunds will be processed as soon as returned items have been checked and accepted by Percossi Papi.
Orders paid by PayPal will be refunded to the original account. For orders paid by credit card or bank transfer please provide us your bank details.
Refunds will not include delivery shipment cost.
Refunds will be issued in Euro as the original purchase. Any differences in the amount refunded are due to exchange rate fluctuations and will not be reimbursed.
If your order has been sent to a destination within the EU, all sales taxeswill be refunded.
Outside the EU, customs duties and sales taxes are non-refundable through Percossi Papi srl. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
For any issue not explicitly mentioned, the European normative for long-distance commerce prevails.
Customer care
Please contact our customer care team by emailing percossipapi@percossipapi.com if you have any further questions or specific request.